Placing an order is easy! Simply browse our website, select the items you love, choose your size, and click the "Add to Cart" button. Then, proceed to checkout and follow the instructions to complete your purchase.

We accept major credit cards (Visa, MasterCard, American Express), Shop Pay and other secure online payment methods. You can select your preferred option during the checkout process.

Orders are packed and shipped Monday-Friday only. Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day.

If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s) may take an additional 5 business days to process and ship.

Orders over $100 will automatically qualify for free ground shipping. For orders under $100, shipping costs will be calculated during the checkout process (based on shipping address).

Items ship via UPS and usually arrive within 3-7 business days. In most cases, expedited shipping options may be selected at an additional cost.

Yes, we offer international shipping to select countries. During the checkout process, you can enter your shipping address to see if we ship to your country. Please note that additional customs fees or taxes may apply, which are the responsibility of the customer.

If you are not 100% in love with them, you can submit a store credit or exchange request within 7 business days from the order delivery date.

To initiate a store credit or exchange, please email us at communication@zleurope.com 

• Order number
• Name of the item(s) you wish to store credit or exchange
• Reasons for the store credit or exchange

We will process your store credit or exchange request within 24 hours and provide you with further instructions.

To be eligible for a store credit or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including original tags.

To complete your store credit or exchange, we require a receipt or proof of purchase.

We are not responsible for any items that are returned to us by mistake.

• International Exchanges (if applicable)

We do not provide returns labels. Exchange for orders from outside of the USA. If you would like a different size or color, please return your unwanted item for a store credit to place a new order.

Orders shipped to other countries are considered final sale.

• Sale items (if applicable)

Only regular priced items may be exchanges, unfortunately sale items cannot be store credit or exchanges.

• Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at comunication@zleurope.com and send your item to: 104 NE 22ST Miami Florida US 33137.

Lost Items

Z&L Europe is not responsible for customs fees, taxes. And we are NOT liable for any misplaced, lost or stolen item/s. Z&L Europe is also NOT responsible for any incorrect shipping information you provide.

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

Yes, we provide detailed size charts for each product to help you find the perfect fit. You can find the size guide link on the product page.

We aim to process orders quickly, but if you need to make changes, please contact our customer support as soon as possible. We'll do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.

We make every effort to display the colors of our products as accurately as possible. However, please note that colors may appear slightly different due to variations in computer monitors and lighting conditions.

If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us by email at communication@zleurope.com or through our whatsapp 786-608-9921. We strive to respond to all inquiries within 24 hours.

If you are not 100% in love with them, you can submit a store credit or exchange request within 7 business days from the order delivery date.

To initiate a store credit or exchange, please email us at communication@zleurope.com 

• Order number
• Name of the item(s) you wish to store credit or exchange
• Reasons for the store credit or exchange

We will process your store credit or exchange request within 24 hours and provide you with further instructions.

To be eligible for a rstore credit or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including original tags.

To complete your store credit or exchange, we require a receipt or proof of purchase.

We are not responsible for any items that are returned to us by mistake.

• International Exchanges (if applicable)

We do not provide returns labels. Exchange for orders from outside of the USA. If you would like a different size or color, please return your unwanted item for a store credit to place a new order.

Orders shipped to other countries are considered final sale.

• Sale items (if applicable)

Only regular priced items may be exchanges, unfortunately sale items cannot be store credit or exchanges.

• Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at comunication@zleurope.com and send your item to: 104 NE 22ST Miami Florida US 33137.

Lost Items

Z&L Europe is not responsible for customs fees, taxes. And we are NOT liable for any misplaced, lost or stolen item/s. Z&L Europe is also NOT responsible for any incorrect shipping information you provide.

To return your product, you should mail your product to: 104 NE 22ST MIAMI Florida US 33137

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.